Privacy Policy

ROCKY MOUNTAIN BLACK CAR SERVICE

1. Information We Collect

We may collect personal information that customers voluntarily provide, including full name, phone number, email address, pickup location, drop-off location, date and time of service, flight information, number of passengers, luggage details, special requests, and any other information submitted through our website forms or direct communication.

2. Payment Information

Payments may be processed through secure third-party payment providers such as Stripe or other approved payment platforms. ROCKY MOUNTAIN BLACK CAR SERVICE does not store full credit card numbers or sensitive payment details on our website.

3. How We Use Your Information

Customer information may be used to process reservations, provide transportation services, confirm bookings, calculate pricing, communicate with customers, send service updates, process payments, respond to questions, improve our services, and maintain business records.

4. Communication With Customers

By submitting a request or booking a ride, customers agree that ROCKY MOUNTAIN BLACK CAR SERVICE may contact them by phone, text message, email, or other communication methods regarding reservations, quotes, payments, confirmations, schedule updates, or service-related matters.

5. Sharing of Information

We do not sell customer personal information. Information may be shared only when necessary to provide service, process payments, communicate with drivers or service partners, comply with legal obligations, prevent fraud, protect safety, or operate our business systems.

6. Third-Party Services

Our website and booking process may use third-party services such as payment processors, form tools, email systems, website hosting providers, analytics tools, maps, automation platforms, and communication services. These providers may process information according to their own privacy policies and security practices.

7. Cookies and Website Data

Our website may use cookies, tracking technologies, analytics tools, or similar features to improve website performance, understand visitor activity, remember preferences, and improve the customer experience. Customers may adjust browser settings to limit or disable cookies.

8. Data Security

We take reasonable measures to protect customer information from unauthorized access, misuse, loss, disclosure, alteration, or destruction. However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain customer information for as long as necessary to provide services, manage reservations, maintain business records, resolve disputes, comply with legal obligations, prevent fraud, and improve our operations.

10. Customer Rights

Customers may request access to, correction of, or deletion of their personal information, subject to applicable legal, business, security, and recordkeeping requirements. To make a request, customers may contact us using the contact information listed below.

11. Children’s Privacy

Our services are intended for customers who can legally make reservations or for adults booking transportation on behalf of passengers. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.

12. Marketing Communications

If customers choose to receive promotional messages, we may use contact information to send offers, updates, or service information. Customers may request to stop receiving marketing communications at any time. Service-related messages may still be sent when necessary for reservations or customer support.

13. Links to Other Websites

Our website may contain links to third-party websites. ROCKY MOUNTAIN BLACK CAR SERVICE is not responsible for the privacy practices, security, content, or policies of external websites or services.

14. Legal Compliance

We may disclose information if required by law, legal process, court order, government request, safety concern, fraud prevention, or to protect the rights, property, and safety of ROCKY MOUNTAIN BLACK CAR SERVICE, customers, drivers, or others.

15. Changes to This Privacy Policy

ROCKY MOUNTAIN BLACK CAR SERVICE may update this Privacy Policy at any time. Any updates will be posted on this page. Continued use of our website or services after updates means the customer accepts the revised policy.

Last updated: 2026